Customer Service Representative (w/m/d) For 30 years, Brunner´s Personnel Services has been successfully placing skilled professionals and managers in the Munich area. We also specialize in placing technical and engineering professionals. We are a member of the German Association of Personnel Service Providers (GVP). We are looking for a full-time employee for our client in Munich for direct placement.
Your responsibilities: Coordinate assignments for the installation of charging stationsAdvise customers on solutions and technical possibilitiesOnboard new customersProcess charging‑station installations and related kWh tariffs administrativelyAnalyse and improve installation processesServe as a link between planning, sales, logistics, and installersHandle (malfunction) questions regarding charging cards and charging stationsSupport the Sales department regarding price quotations for charging‑station installationsRecord activities in our CRM systems What makes you stand out Availability of at least 32 hours per weekCompleted vocational (MBO) education in a technical or commercial field (and willingness to follow a shortened electrotechnical course)Ability to assess situations and translate them into concrete actions within existing processesStrong communication skillsDriven and eager to learnCoordinating abilityStress‑resistantHands‑on and structured: You know how to take on tasks and complete them, but you also recognise where action is needed or how processes can be improvedFluent in Dutch and English, both spoken and written; French and/or German is a plus What we offer Market‑competitive salaryParticipation in the bonus scheme after 12 monthsAn informal working environment with short lines of communication and a pleasant atmosphere27 vacation days (based on 40 hours)Premium‑free pensionTravel allowanceHybrid‑working options after 6 months (max. 2 days per week from home or fully remote)Free parking at our office in Noordwijkerhout We are looking forward to your application and to applicants who enrich our diverse culture!
Installs new or modified equipment at customers’ facility to ensure full functionality according to specifications Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problemAnalyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective actionCoordinates problem resolution with engineering, customer service, and other personnel to expedite repairsProvides on-site technical assistance to help troubleshoot and repair equipment Associate’s degree or equivalent from 2 year college or technical school; or 6-12 months related experience and/or training; or equivalent combination of education and experience
Collaborates with the sales team on business strategies and relationships to increase revenue, while providing an award-winning customer experience. Qualifications & Skills Strong technical communication skills, with the ability to clearly explain concepts and collaborate effectively with both technical and non‑technical stakeholders Advanced computer proficiency, including MS Office (Word, Excel, Outlook) and demonstrated ability to quickly learn and adopt new software platforms, CRM tools, data systems, or automation technologies 4‑year degree in a technical, business, or related field preferred, but not required Experience troubleshooting basic technical issues and navigating systems, dashboards, or digital workflows Ability to thrive in a fast‑paced, technology‑driven environment, managing multiple priorities while meeting deadlines Self‑starter with strong analytical thinking skills, able to investigate problems, interpret data, and follow established processes to completion with minimal supervision Excellent time management, organization, and multi‑tasking skills, with a proactive approach to solving operational or system‑related challenges Ability to work onsite (8:30am–5:00pm) and collaborate closely with technical and operational teams WÜSTHOF is an equal opportunity employer and we are committed to creating a diverse team.
And we are looking for a real Tool Rebel with immediate effect to join us as Sales Representative in Hungary full of enthusiasm and excitement to actively shape the future of Wera.You support the development of sales activities with new and existing customers, and you thrill them for our productsThe acquisition of new customers and the development of new sales channels are part of your tasks as the permanent market and customer analysis, whereby you report regularly to the Regional Sales ManagerTogether with our customers and with the help of our specially developed software, you create new designs for sales walls and support the optimisation of sales conceptsYou ensure the implementation of the Brand Wera as well as the local Tool Rebel and product strategyYou work closely with the sales office and marketing department in Germany and supporting product trainings, international trade fairs, demo days and contributing to social media activitiesAs a sales representative you are often on the road to be close to the customer, to be able to offer the best service and to represent Wera to the Hungarian market (a driving licence is mandatory) You have successfully completed a commercial or technical apprenticeship or have a comparable qualificationYou already have several years of successful professional experience in promotion (ideally in the tool industry), whereby you have a high affinity for the sale of technical productsAnalysing markets is not new for you as well as creating and implementing concepts, you work efficiently, systematically and goal-oriented plus manage to keep an eye on the goals to be achievedWith your fluent Hungarian and English skills (written and spoken) as well as your open and trustworthy personality you communicate confidently at all levelsYou have a strong IT affinity, are flexible, have a high level of commitment and work independently, but are also a team playerLike the Tool Rebels, you are creative and challenge the status quo, have a high quality standard and are characterised by your problem-solving abilityYou live in Hungary (ideally Budapest) and you are used to spending a large part of your working hours in the fieldYou will become one of the famous Tool Rebels at an excellent TOP innovator companyWe offer you an emotionally rousing "we" feeling in an open corporate cultureYou will take responsibility for optimising our processes and help us work on a successful futureYou can actively influence markets and sales with your creativity and commitmentYou will have the opportunity to participate in trainings to develop yourself personally and professionally plus you will receive a laptop, a company car and a competitive salary with extrasOur economic situation has been developing successfully for years and makes us independent If we have whetted your appetite, we look forward to receiving your application.
The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.
The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.
Explore possibilities to digitalize and automate replies to most frequent enquiriesSelection, adaptation to requirements and implementation of Customer Service Ticketing toolOutline the functional requirements (features) of a Customer Service Ticketing toolAssess potential gaps of the system selected during pre-project phase and produce roadmap to bridge these gaps.Drive the necessary actions to adapt the selected system to requirementsEnsure a system training to be produced either by the vendor selected or by him/herselfDrive roll-out both technical roll-out and end-user trainingDevelop & rollout soft skills trainingReview outcome of pilot training delivered during pre-project phase, adapt content whenever necessary, train additional trainers and further roll-out.
Aufgaben Managing Sales development in dedicated Sales Area in PolandCoordinating tenders for customersPreparing and submitting reportsDeveloping reports on the results of the negotiations and meetings held with customersTaking part in meetings in factories and on all kinds of fairs and seminarsCoordinating commercial, service and engineering activities with customersConducting market analysis and finding new sales opportunitiesTeaching about Calvatis product innovations and technological solutions; taking part in qualifications raising trainingTechnological and consulting visits – within the scope of contract with a customerContribution to improvement of processes in territoryAssuring timely payments from customersCreating annual sales and service plan Anforderungen Master or bachelor’s degree (preferred: food technology, technical, chemistry)Previous sales experience in B2B sales highly desiredKnowledge of the market of professional cleaning and equipment is a big plusIntermediate PC skillsGood English or/and German skills (speaking and writing)Full driving license BWillingness to travel within Poland and stay in hotels 3-4 nights per week is unavoidableFriendly and courteous appearanceIndependent time/appointment managementQuick learner, structured work, Loyalty to customers and employersWell-organized with excellent multi-tasking abilitiesReliability, resilience and flexibilityTeamwork and communication skills Über uns Adequate and performance-based incomeAttractive yearly bonusCompany carGeat assistance in the back office at HQTrainings in Poland and abroadMobile communicationA long-ranging employmentCareer advancement with further education opportunitiesPleasant working environment with flat hierarchies and short decision Calvatis GmbH - motivated employees with expertise and passion who together make up the success of the company.
People management Manage a team of 6-7 employees (including field service engineers, in-house mechanics) to meet service plan and maintenance goals.Make consistent decisions aligned with leadership, integrity, quality, urgency, and teamwork.Develop and manage the team’s technical and interpersonal skills for future growth.Ensure team members engage in learning through the Learning Link platform.Recruit and train new staff as needed.Arrange practical equipment and service training.Hold continuous 1-1 dialogues with the team to maximize their potential.
Wir sind ein Team von 1000 Mitarbeitern in 11 Ländern weltweit - eine Gruppe von Abenteurern und Träumern, Bergsteigern, die auf der Suche nach ihrem nächsten Gipfel sind. Wir suchen Dich als Technical Representative für unsere Marken SALEWA, DYNAFIT, EVOLV und Wildcountry. In dieser strategischen Rolle fungieren Sie als zentrale Schnittstelle zwischen unserem Unternehmen und unseren Handelspartnern.
Wir sind ein Team von 1000 Mitarbeitern in 11 Ländern weltweit - eine Gruppe von Abenteurern und Träumern, Bergsteigern, die auf der Suche nach ihrem nächsten Gipfel sind. Wir suchen Dich als Technical Representative für unsere Marken SALEWA , DYNAFIT, EVOLV und Wildcountry. In dieser strategischen Rolle fungieren Sie als zentrale Schnittstelle zwischen unserem Unternehmen und unseren Handelspartnern.
Works under the direction of senior technicians to start-up new machines, checks power system and wiring; observes lockout tag out process to check machine components functionality; establishes that product is moving through properly; communicates with internal staff to solve technical problems or project issues. Prepares concise, accurate, professional and timely Equipment Acceptance Reports, Service Work Reports, Expense Reports and other support documentation for customer visits; communicates with KHS internal staff to report on service activities; completes and submits reports within 3 weeks after the end of a job.
Works under the direction of senior technicians to start-up new machines, checks power system and wiring; observes lockout tag out process to check machine components functionality; establishes that product is moving through properly; communicates with internal staff to solve technical problems or project issues. Prepares concise, accurate, professional and timely Equipment Acceptance Reports, Service Work Reports, Expense Reports and other support documentation for customer visits; communicates with KHS internal staff to report on service activities; completes and submits reports within 3 weeks after the end of a job.
Das komplette Technologie-, Produkt- und Leistungsportfolio des Unternehmens umfasst ganzheitliche Lösungen für Elektronik, Automatisierung und Umwelttechnik und deckt alle Schritte der Wertschöpfungskette in der Eisen- und Stahlproduktion vom Rohstoff bis zum fertigen Produkt ab sowie modernste Walzwerkslösungen für NE-Metalle. Ihre neue Herausforderung Serve as the primary technical and technical-sales contact for converterrelated services (inspection, modernization, process audits, lifecycle management)Conduct independent customer visits worldwide, presenting Primetals Technologies solutions and identifying new business opportunitiesPerform on-site services, including mechanical inspections, condition assessments, and converter fitness checksPrepare and coordinate technical offers for spare parts, inspections, and modernization projectsAnalyze inspection results and prepare professional technical reportsTranslate customer requirements into technical solutions and service conceptsSupport modernization and upgrade planning, including spare parts and maintenance strategiesCooperate closely with internal departments (engineering, sales, purchasing)Execute supplier inspections and provide technical supervision during installation and commissioningPrepare and deliver presentations and training sessions for internal teams and customersContribute to knowledge sharing and development within the converter services network Ihre Kompetenzen ompleted higher technical education (HTL/FH/University) in mechanical engineering, mechatronics, or related fieldSeveral years of practical experience in converter operation, maintenance, or mechanical design — ideally from a steel plant environmentProven hands-on experience and readiness to perform on-site work (inspection, measurement, supervision, commissioning)Strong interest or proven experience in technical sales and customer relationsGood understanding of mechanical, hydraulic, and pneumatic systemsBasic knowledge of converter process and metallurgical principles advantageousKnowledge of AutoCAD, NX (Unigraphics), technical drawingsConfident use of MS OfficeVery good English skills, written and spokenHigh willingness to travel internationally (approx. 20–30%)Proactive, communicative, and solution-oriented personality Unser Angebot / Ihre Benefits Zusätzliche Information (nicht verwendet) https://bewerbungen.vace.at/job/15381?
What you can expect You will ensure that our customers get off to a smooth start with our digital solutions and provide them with the knowledge they need to use them safely and efficiently.You will be the central point of contact for all product and application-related technical questions about Cockpit, TMS, FMS, Analytics and DKV LIVE.You will handle enquiries and complaints in a solution-oriented manner and ensure lasting clarification.You will collect and analyse customer feedback and drive the continuous improvement of our support processes.You will identify additional needs and support our customers in selecting suitable digital services for long-term customer loyalty.
casavi GmbH sucht in München eine/n Technical Customer Service Manager (m/w/d) München/Berlin/Frankfurt a.M./remote (ID-Nummer: 13664324)
To succeed, you will need Education: Engineering/science degree or technical equivalent (engineering related job experience) Skills & Knowledge: Skilled at generating your own leads through cold calling, blitzing, research, networking, and driving your territory Experience with on-site customer facing role Excellent interpersonal, oral, and written communication skills Knowledge of or ability to learn and communicate technical information Ability to create custom solutions to address specific process needs by bringing together the needed company technical resources is a must.
• Conduct planned and ad hoc services to inspect, service, troubleshoot, and repair various technical systems. You will also diagnose any issues to prevent equipment downtime. • Ensure safety compliance, and document activities
We value diverse experiences and perspectives and are excited to see what you bring to the role. B.S. degree in Engineering, other technical degree, marketing or business with technical aptitudeEntry Level, 0-2 years of technical experience preferredSAP/ CRM experience is a plusExcellent oral & written communication skillsWorking knowledge of MS Office ProductsStrong critical thinking skillsGreat attention to detail and problem-solving abilitiesPhenomenal teammate who is flexible and adaptableA self-starter with strong work ethicFluent in Spanish is a plusValid driver’s licenseIn return, we offer We believe there is always a better way.
We value diverse experiences and perspectives and are excited to see what you bring to the role. B.S. degree in Engineering, other technical degree, marketing or business with technical aptitudeEntry Level, 0-2 years of technical experience preferredSAP/ CRM experience is a plusExcellent oral & written communication skillsWorking knowledge of MS Office ProductsStrong critical thinking skillsGreat attention to detail and problem-solving abilitiesPhenomenal teammate who is flexible and adaptableA self-starter with strong work ethicFluent in Spanish is a plusValid driver’s licenseIn return, we offer We believe there is always a better way.
. • Basic IT skills or deeper knowledge is advantage • Ability to work in a multinational/cultural team • Helpful and customer oriented • Customer support Experience is a benefit • Having good analytical and problem-solving skills is also plus WE OFFER Great team of IT professionals and the possibility of technical development An extra week of holiday (25 days/year) 6 Self-sickness days/year Full salary compensation for up to 10 days absence due to illness per the calendar year CAFETERIA employee benefit program with wide selection of benefits from Edenred On-going professional and technical training and certifications A multicultural environment in modern offices Pension plan contribution Multisport card Employee Referral Program Company sponsorship of various sports and social clubs Smart casual dress code
The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.
The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.
Local community and general public sales budgets and forecasts: track sales and service performance, prepare and implement country budgets according to group wide guidelines, provide regular reports on sales result, risks and opportunities Your Qualifications Technical /engineering background Formal education: Degree in Business, Sales, Marketing or a related Field. Experience: 8+ years of sales experience, proven track record of achieving sales and business goals at country or regional level Strong experience managing sales and service teams and distributors Deep understanding of local market and business environment Strong leadership and people management skills Excellent negotiation, communication, relationship building and representation skills Financial and commercial acument Fluent in French and English Benefits Innovative and international working environment Challenging and diversified job Working in a highly motivated team Strong company group Attractive remuneration Social benefits Location: Tunis ǀ Tunis ǀ Tunesien
Local community and general public sales budgets and forecasts: track sales and service performance, prepare and implement country budgets according to group wide guidelines, provide regular reports on sales result, risks and opportunities Your Qualifications Technical /engineering background Formal education: Degree in Business, Sales, Marketing or a related Field. Experience: 8+ years of sales experience, proven track record of achieving sales and business goals at country or regional level Strong experience managing sales and service teams and distributors Deep understanding of local market and business environment Strong leadership and people management skills Excellent negotiation, communication, relationship building and representation skills Financial and commercial acument Fluent in French and English Benefits Innovative and international working environment Challenging and diversified job Working in a highly motivated team Strong company group Attractive remuneration Social benefits Location: Tunis ǀ Tunis ǀ Tunesien
Support global sales teams with technical and commercial expertise during tenders and negotiations. Develop business cases and proposals for new service products and drive decision‑making processes.
Support global sales teams with technical and commercial expertise during tenders and negotiations. Develop business cases and proposals for new service products and drive decision‑making processes.
This includes the analysis of systems and requirements, and the design and build of solutions that may be off-the-shelf or through third-parties. You are required to solve high complexity technical issues and provide Quality Assurance, Configuration, Testing, Training or Documentation services to implement the final solution.
. • Basic IT skills or deeper knowledge is advantage • Ability to work in a multinational/cultural team • Helpful and customer oriented • Customer support Experience is a benefit • Having good analytical and problem-solving skills is also plus WE OFFER Great team of IT professionals and the possibility of technical development An extra week of holiday (25 days/year) 6 Self-sickness days/year Full salary compensation for up to 10 days absence due to illness per the calendar year CAFETERIA employee benefit program with wide selection of benefits from Edenred On-going professional and technical training and certifications A multicultural environment in modern offices Pension plan contribution Multisport card Employee Referral Program Company sponsorship of various sports and social clubs Smart casual dress code
. • Basic IT skills or deeper knowledge is advantage • Ability to work in a multinational/cultural team • Helpful and customer oriented • Customer support Experience is a benefit • Having good analytical and problem-solving skills is also plus WE OFFER Great team of IT professionals and the possibility of technical development An extra week of holiday (25 days/year) 6 Self-sickness days/year Full salary compensation for up to 10 days absence due to illness per the calendar year CAFETERIA employee benefit program with wide selection of benefits from Edenred On-going professional and technical training and certifications A multicultural environment in modern offices Pension plan contribution Multisport card Employee Referral Program Company sponsorship of various sports and social clubs Smart casual dress code
Zu Ihren Aufgaben gehören: Betreuung und Entwicklung des zugewiesenen Kundenstamms in enger Zusammenarbeit mit dem Außendienst Kundenberatung und -betreuung in allen Fragen rund um unsere Produkte und den Verkauf sowie Weiterentwicklung von BestandskundenUnterstützung unserer Kunden bei der Zusammenstellung von Lösungen aus unserem PortfolioUnterstützung unserer Kunden in Zusammenarbeit mit dem Technical Department in technischen und wirtschaftlichen Fragen zu unseren ProduktenPräsentation des Unternehmens aus Messen und Ausstellungen sowie Kundenkontakt in diesem Rahmen DAS SIND IHRE STÄRKEN Sie verfügen über eine ausgeprägte Dienstleistungsmentalität, hohe Kundenorientierung und Kommunikationsstärke.
. • Align product strategy with business objectives and growth targets. • Gather and prioritize business and technical requirements. • Work closely with IT and external vendors to deliver product enhancements. • Oversee implementation of new features, processes, and system components. • Conduct product testing, quality checks, and performance evaluations. • Collaborate with Operations, Customer Service, Compliance, Sales, Finance, and Key Account Management. • Maintain alignment with international product teams within DKV Mobility. • Monitor product KPIs and initiate improvements. • Identify automation opportunities and optimize workflows. • Ensure compliance with tax, legal, and regulatory requirements. • Conduct competitive analyses and gather customer feedback. • Support creation of product‑related communication materials.
At the earliest possible date we are looking forYou hold a degree or vocational qualification in industrial engineering, mechanical engineering, electrical engineering, microsystems technology, physics, chemistry, or a related technical fieldIdeally, you bring prior experience in special-purpose machinery or the semiconductor industry – whether in sales, marketing, business development, R&D, or application engineeringYour working style is independent, goal-oriented, and marked by a high level of personal responsibilityYou communicate clearly and professionally in English, making you a confident partner in internal and customer-facing interactionsYou are proficient in Windows and Microsoft Office, and have hands-on experience with SAP and CRM systemsStrong technical understanding and the ability to quickly grasp complex topics complete your profile
Skills & CompetenciesAttention to detailBasic financial information analysisOrganization and planningProficiency with digital toolsEffective communicationConfidentiality and professional ethicsContinuous learningEnglish level B1Responsibility and commitment The candidate must have the following essential skills and basic knowledge, as well as personal qualities that enable them to adapt to the functions and responsibilities of the area. Knowledge Areas / Technical SkillsAdvanced student or recent graduate in Administration, Accounting, Finance, or related fields.Basic knowledge of administrative processes, internal control, and introductory audit concepts.Proficiency with office tools (especially Excel) and management systems.Attention to detail and analytical ability to review information and identify inconsistencies.Strong organization and document‑management skills.Communication skills to interact effectively with different departments.Responsibility, confidentiality, and ability to meet deadlines.Interest in learning and developing within administrative and audit areas.
WHAT YOU WILL DO Present to or influence customer representatives or vendors and resolve issues Conduct interviews with customers to establish their requirements, presenting concepts and proposals, and providing updates on deliverables Act as a coordinator across projects to prevent delays or misunderstandings Coordinate collaboration with external service providers in terms of assembling own or third-party system components Customize COTS based on pre-determined parameters, and executes customizing tests Document work using the required standards, methods and tools Assist in definition, initiation and design of architecture in projects/ programs Provide expert advice, training and technical assistance to development team, lower level service and support staff May lead others in developing innovative solutions to highly complex problems and contribute to employees’ professional development Act as technical lead of development teams on issues of performance, tools, and standards WHAT YOU SHOULD HAVE 11 years of experience in software engineering with relevant qualifications in IT field and methods including formal methods (e.g.
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
. ------ Qualifications Associate or Bachelor’s degree in Electronics, Engineering, or a related technical field. 3+ years of experience in depot-level repair or technical service in a high-tech environment. Strong troubleshooting skills in electronics, optics, and mechanical systems.
In doing so, you will act as the central interface between product management, manufacturing, IT, and our electronics manufacturing customers.Training or studies in electronics, electrical engineering, or a comparable technical fieldExperience in electronics manufacturing (e.g., SMT, THT, testing processes, etc.) or related areas (product management, work preparation, production)Ideally, you will have knowledge in one of the following areas: software (Valor Process Preparation, Valor Bom Connector) or machines (e.g., ASM, Fuji, Juki, Panasonic, Mycronics, etc.)IT affinity and knowledge of Windows networks, TCP/IP, databases (SQL, PostgreSQL, MS SQL)Good communication skills and technical understanding in interaction with various departmentsBusiness fluent in written and spoken German and EnglishAs a service-oriented company, creativity and commitment on the part of our employees are particularly important.
WHAT YOU WILL DO Interactions primarily involve presenting to or influencing business representatives or vendors Interact primarily in issues related to specific phases of work or technical issues Participate in project meetings to argue for the test relevancy Specify logical and physical test cases, starting scenarios and test scripts Set up and maintain test environments Evaluate automation potential and define setup for automation and analyze the requirement complexity and estimate the test effort Conduct test analysis and design Execute manual and automated test cases (dynamic testing) and check and assess test results and manage defects Provide expert advice, training and technical assistance Contribute to employees’ professional development WHAT YOU SHOULD HAVE 5-8 years of experience including 3+ years of testing with emphasis on analysis and problem solving skills Experience in software development, service management Experience in test script development Strong in testing (test analysis & design, test execution, defect management process) and test management Strong in VB/Java scripting development (for test automation) Good knowledge of automation framework design Strong conceptual thinking and sense of responsibility Solid in business communications and business focus (service, relationship and quality) Solid business communications knowledge State-of-the-art knowledge of test related technologies, processes, and practices WHAT IS THE PLUS POINT(S) Strong technical skill of Vb scripting or Java programming Good understanding of test automation framework and/or open source tool set Hands on web services / API testing also integration with Jenkins, GitHub and any ALM tool WHAT YOU WILL GET FROM US Great Team of IT Professionals with Global Working Exposure Meal Card and Flexible Benefits – Customized According to Individual Needs On-Going Professional and Technical Training and Certifications A Multicultural Environment in Modern Offices Choose Any Day for Your Vacation From Earned Public Holiday (Saturday and Ad Hoc) Smart Casual Everyday Global Internal Job Opportunities Available Within DPDHL Unlimited Outpatient Medical Home Office Possibilities Sounds good?
The successful candidate will be responsible for implementing, configuring, and supporting the SAP Customer Service (CS) module to help clients optimize their after-sales service processes. This role requires strong functional and technical expertise, excellent communication skills, and the ability to collaborate effectively with both business stakeholders and technical teams across different regions.
Your Profile Degree in mechanical engineering, chemical engineering or professions related to technology and/or manufacturing. 2 years occupational experience in the fields of technical areas (quality or production or supply chain)English, EDP-knowledgeUnderstanding and capable to implement root cause analysis techniques for effective problem solvingClear understanding about the quality requirements and expectation of the customersUnderstanding the objectives and goals of the companyHave knowledge and understanding about the ISO 9001 and ISO 15378 requirementsHave knowledge and understanding about ISO 14001 & ISO 45001.Know and understand Lean Management and basic of 5S implementation.
JT International Germany GmbH sucht in eine/n Technical Services Manager (m/f/d) (ID-Nummer: 13726081)
DIES SIND IHRE AUFGABEN: Unterstützung und Umsetzung des Quality Customer Line Performance Managements für die A320-FamilieDefinition und Implementierung von Key Performance Indicators (KPIs) für Quality Customer LinesIntegration der KPIs sowie Erstellung der zugehörigen Dashboards zur LeistungsüberwachungUnterstützung und Umsetzung des Customer Performance ManagementsDefinition und Implementierung von KPIs für Customer Management und die Customer WatchTowerIntegration der KPIs sowie Bereitstellung der zugehörigen Dashboards und Templates für Customer Management und KommunikationUnterstützung und Umsetzung des In-Service-Supports für das KundenportfolioBearbeitung von technischen Anfragen zu Manufacturing Quality Items (MQI) der KundenFunktion als zentrale Schnittstelle zu Kunden bei MQI Technical RequestsWeiterentwicklung der digitalen Transformation des TeamsVerbesserung von Prozessen und KPIs durch DigitalisierungStärkung der Wissenskapitalisierung und Nachhaltigkeit durch digitale LösungenEnge Zusammenarbeit mit zentralen und operativen Qualitätsfunktionen in Fertigung, Auslieferung und In-ServiceZusammenarbeit mit weiteren Schnittstellen, u. a.
Lead High Level Operation / Technical Forums with client leadership High Level mediation in escalation/claims looking for win-win compromises Identify Relevant Sales opportunities, promote organization awareness and to ensure profitable business.
Lead High Level Operation / Technical Forums with client leadership High Level mediation in escalation/claims looking for win-win compromises Identify Relevant Sales opportunities, promote organization awareness and to ensure profitable business.
Can perform complex technical tasks independently Can handle pressure in critical situations (e.g. technical emergencies) by remaining calm and finding pragmatic solutions and clearly communicating these.
Ihre Aufgaben Fachliche und disziplinarische Leitung der Abteilung Technical Customer Support als Teil der Qualitätsabteilung inklusive Führung eines interdisziplinären Expertenteams.Gesamtverantwortung für das GMP‑konforme Reklamationsmanagement: fristgerechte Bearbeitung, fundierte Ursachenanalysen, Ableitung, Umsetzung und Wirksamkeitsprüfung nachhaltiger CAPA‑Massnahmen.Sicherstellung einer konsistenten, qualitätsrelevanten Kommunikation mit Kunden, internen Stakeholdern und externen Partnern im Rahmen von Reklamationen, und Audits.Analyse qualitativer Kundenbeanstandungen und Bewertung von Risiken und Auswirkungen auf Produktqualität, Patientensicherheit und Compliance in enger Zusammenarbeit mit Entwicklung, Produktion, Qualität, Logistik und Customer Service, unter Berücksichtigung technischer, regulatorischer und organisatorischer Aspekte.Vorbereitung, Durchführung und Nachbereitung von Kundenaudits, inklusive Erstellung und Nachverfolgung von CAPA‑Plänen sowie Folgekommunikation mit dem Kunden.Organisation und Begleitung qualitätsbezogener technischer Kundenbesuche, inklusive Präsentation des Standorts, der Prozesse und des Qualitätsmanagementsystems.
What makes you stand out You hold a degree in (Business) Informatics or a comparable qualification and ideally possess certifications such as ITIL v4 or Microsoft/IAM certificates.You have relevant professional experience in IT service management, including incident, change, and release management.Additionally, you bring solid IAM expertise, particularly in identity lifecycle, role and authorization concepts, and recertifications.Furthermore, you have experience in managing service providers as well as in handling SLAs and KPIs.You are also able to transition projects into stable operations in a structured manner and resolve complex issues in Second Level Support.You have strong technical knowledge of IAM tools such as Azure AD/Entra ID and directory services.You are proficient in working with ITSM tools (e.g., Matrix42) and Atlassian tools (Jira/Confluence) and have basic knowledge of interfaces and scripting.Moreover, you work analytically, in a structured and independent manner, and communicate confidently in both German and English.
We have successfully realized three offshore wind farms and manage over 2 GW under technical management. Decision-making in small teams, high dynamics, and individual career and development opportunities are the key elements of our corporate culture – “Letting people grow to create energy.”